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Copyright 1997 - 2008 ODEC |
Dominion Repair Service, Inc. An Operating Division of Old Dominion Enterprises Corporation Post Office Box 30521 Alexandria, VA 22310 (703) 768-3510 Call 8 am - 5 pm Monday through Friday |
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Copyright 1997 - 2008 ODEC |
Service Plans The following service plans are currently available to new clients. To enroll or ask questions, please call (703) 768-3510. |
Prepaid Service Blocks - 12 Month Plans
Onsite, Remote, Telephone & Email Support
| Service Description | 15-Hour Service Block | 30-Hour Service Block | 60-Hour Service Block | Without a Service Agreement |
| Desktop PC Support * | $ 60/hour | $ 55/hour | $ 50/hour | $ 90/hour |
| Server/LAN/WAN Support ** | $ 60/hour | $ 55/hour | $ 50/hour | $ 90/hour |
| After Hours Service *** | $ 120/hour | $ 110/hour | $ 100/hour | $ 180/hour |
| Emergency Service **** | $ 60/hour | $ 55/hour | $ 50/hour | $ 180/hour |
| Minimum Billing for Remote Support |
¼ hour | ¼ hour | ¼ hour | ½ hour |
| Minimum Billing for Phone and E-mail Support |
¼ hour | ¼ hour | ¼ hour | N/A |
| Minimum Billing for On-Site Service |
1 hour | 1.5 hours | 2 hours | 1 hour |
| Service Charge for On-Site Service | Included | Included | Included | $ 50 |
| Priority Response Time for Emergencies |
Included | Included | Included | N/A |
| Access to Network of Local IT Partners and Contractors |
Included | Included | Included | N/A |
| Semi-Annual Planning Session | Included | Included | Included | N/A |
| Pro Rated Monthly Cost, based on a 12 month commitment |
$ 75.00/month | $ 137.50/month | $ 250.00/month | N/A |
| Service Plan Cost | $ 900 | $ 1650 | $ 3000 |
* Desktop PC Support includes labor only - parts billed separately
** Server/LAN/WAN Support includes labor only - parts billed separately
***After Hours Service is outside of normal business hours (M-F, 8-5)
**** Emergency Service is when on-site service is required with less than 24 hours notice
For Experienced Users only! To enroll or ask questions, please call (703) 768-3510. |
Prepaid Service Block - 6 Month Plans
Remote, Telephone & Email Support Only
| Service Description | 2-Hour Service Block | 4-Hour Service Block | Without a Service Agreement |
| Minimum Billing for Remote Support |
¼ hour | ¼ hour | ½ hour |
| Minimum Billing for Phone Support |
¼ hour | ¼ hour | N/A |
| Minimum Billing for Email Support |
¼ hour | ¼ hour | N/A |
| Pro Rated Monthly Cost, based on a 6 month commitment |
$ 25/month | $ 45.83/month | N/A |
| Service Plan Cost | $ 150 | $ 275 |
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The Computer Doc |
Dominion Repair Service, Inc. Onsite & Remote Computer & Network Service Computer Repairs & Upgrades, Wired & Wireless Network Installation & Configuration, Software Installation, Instruction and Custom Built Systems Serving All of Northern Virginia since 1996 (703) 768-3510 |
